Website Policies
Everything you need to know about ordering, exchanges, shipping, and more.
1. Cancellation Policy
- Orders can be cancelled within 24 hours of placing them, as long as the item hasn't been shipped yet.
- Once an order is packed or dispatched, it cannot be cancelled.
- To cancel, simply email/WhatsApp us your Order ID and we'll process it within 2–3 business days.
- Refunds for cancelled orders will be credited back to your original payment method within 5–7 business days.
- Customised or made-to-order outfits (if any) cannot be cancelled once stitching/work has started.
2. Exchange & Return Policy
- We accept exchanges within 3–5 days of delivery.
- Item must be unused, unwashed, with all original tags and packaging intact.
- Exchange is available for a different product of equal/higher value (with the difference to be paid).
- Sale/discounted items, and any customised or made-to-order pieces, are not eligible for exchange.
- If you receive a damaged or wrong item, we will replace it free of cost — please share an unboxing photo/video within 24 hours of delivery as proof.
3. Shipping & Delivery Policy
- Orders are usually dispatched within 2–5 business days of confirmation.
- Delivery timelines depend on your location, generally 1–3 days for Delhi NCR and 5–10 business days for other locations after dispatch.
- Shipping charges (if any) will be shown clearly at checkout before you pay.
- We are not responsible for delays caused by courier partners, weather, or unforeseen circumstances, but we'll always help track and follow up on your behalf.
4. Payment Policy
- We accept UPI, debit/credit cards, net banking, and other standard online payment methods.
- All payments are processed through secure, encrypted payment gateways — we do not store your card details.
- In case of a failed transaction where money is deducted, it is usually auto-refunded by your bank within 5–7 business days. If not, please contact us with the transaction ID.
5. Frequently Asked Questions (FAQ)
Q: How do I know my size?
A: Please check our Size Chart on each product page before ordering. For custom fitting queries, feel free to message us.
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: How do I track my order?
A: Reach out to us.
Q: What if I receive a damaged product?
A: Reach out within 24 hours of delivery with photos/video of the unboxing, and we'll arrange a free replacement.
Q: How can I contact you for help?
A: You can reach out to us through the Contact Us section on our website, and we'll get back to you within 24 hours.
6. Privacy Policy (Short Version)
- We collect only the information needed to process your order (name, address, phone number, payment details).
- Your information is never sold or shared with third parties, except delivery partners and payment gateways needed to fulfil your order.
- We may use your email/number to send order updates or occasional offers — you can opt out anytime.
7. Terms & Conditions (Short Version)
- All product images are for reference; actual colour may vary slightly due to lighting/screen settings.
- Prices are subject to change without prior notice.
- By placing an order, you agree to these policies.
- Sheen & Shimmer reserves the right to update these policies at any time; the latest version will always be on this page.